Frequently Asked Questions

Below are answers to common questions about shopping with Deskery. For complete details, please review our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service.

Do you offer free shipping?

Yes. We offer free standard shipping on orders of $59 or more.

The $59 minimum is based on the merchandise subtotal after discounts and before taxes and shipping charges. Orders under $59 are charged a $6.90 standard shipping fee.

How long does shipping take?

Orders are generally processed within 3–5 business days, excluding weekends and U.S. public holidays.

After processing, most orders are expected to arrive within 5–8 business days. The total estimated delivery time is generally 8–13 business days from the date the order is placed.

Processing and delivery times are estimates and may be affected by product availability, order verification, carrier delays, holidays, severe weather, or other circumstances outside our reasonable control.

Can I track my order?

Yes. Tracking information will be emailed to you when it becomes available after your order has shipped.

Please allow 24–72 hours for the carrier to display the first tracking update.

I have not received tracking information. What should I do?

Orders are generally processed within 3–5 business days. Tracking information is provided after the order has shipped and may take additional time to update.

If you have not received tracking information after the normal processing period, please contact us at sales.care7012@gmail.com.

Please include your order number and the email address used at checkout so that we can review the order.

Where do you ship?

We currently ship to eligible addresses within the contiguous United States and Washington, DC.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO, FPO, or DPO addresses, or international destinations.

Where do orders ship from?

We operate online and may use third-party fulfillment and shipping partners to process and deliver orders.

Products may be shipped from locations different from Deskery’s business location. Items within the same order may be fulfilled from different locations and may arrive in separate packages or on different dates.

Customers are not charged additional shipping fees solely because an order is divided into multiple shipments.

What is your return policy?

Eligible items may be returned within 30 calendar days of the delivery date.

Returned items must be unused, in their original condition and packaging, and include all applicable parts, accessories, manuals, labels, and components.

Return approval is required before sending an item back. Customers are generally responsible for return shipping costs for change-of-mind returns, preference-based returns, or ordering errors.

Please review our Returns & Refunds Policy for complete eligibility requirements, exclusions, and instructions.

Are all items eligible for return?

No. Some items may not be eligible for return, including used or altered items, incomplete items, opened or partially used consumable office or school supplies, customized items, gift cards, digital products, and items specifically marked as “Final Sale” or “Non-Returnable.”

Using a general promotional or welcome discount does not, by itself, make an otherwise eligible item final sale.

Can I cancel or change my order?

Please contact us as soon as possible if you need to request a cancellation or order change.

An order may be canceled before it has been submitted for fulfillment. Once an order has been submitted for fulfillment, it can no longer be canceled.

Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is complete only after Deskery sends written confirmation.

Deskery does not charge a separate cancellation fee. If an order is successfully canceled before fulfillment, the amount paid for the canceled order, including any applicable shipping charge, will be refunded to the original payment method.

We cannot guarantee changes to products, quantities, options, or shipping addresses after an order has been placed.

What should I do if my item is damaged, defective, or incorrect?

Please contact us as soon as possible at sales.care7012@gmail.com.

Whenever reasonably possible, please report the issue within 7 calendar days of delivery.

Include your order number, a description of the issue, clear photos or videos of the item, and photos of the shipping packaging and shipping label when applicable.

We will review the submitted information and provide an appropriate resolution when the claim is approved. Depending on the circumstances, this may include a replacement, refund, return shipping support, or another remedy.

My tracking has not updated or my package appears lost. What should I do?

If tracking has not updated for an extended period or the package appears to be lost while in transit, please contact us with your order number.

We will review the available tracking information and, when appropriate, contact the shipping or fulfillment partner to investigate.

Any replacement, refund, or other resolution will be determined after the available shipping records and circumstances have been reviewed.

My package says delivered, but I cannot find it. What should I do?

If tracking shows that your package was delivered but you cannot locate it, please first:

1. Confirm that the shipping address on your order is correct.
2. Check your mailbox, front door, porch, package room, front desk, mailroom, or other secure delivery areas.
3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
4. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us with your order number and tracking information.

We will review the available tracking and delivery information and assist with the next appropriate steps. A replacement or refund is not automatically guaranteed and will depend on the carrier’s records and the circumstances of the shipment.

What happens if my order is delayed?

Occasional delays may occur due to product availability, order verification, carrier disruptions, severe weather, holidays, natural disasters, government actions, or other circumstances outside our reasonable control.

If we determine that an order cannot be shipped within the stated or otherwise agreed processing period, we may contact you with a revised estimate and available options.

Where required by applicable law, you may choose to accept the delay or cancel the affected unshipped order for a refund to the original payment method.

How can I contact customer support?

You can contact us through our Contact Us page, by email at sales.care7012@gmail.com, or by phone at +1 650-370-8482.

We aim to respond to email inquiries within 1–2 business days.