Frequently Asked Questions

Below are answers to common questions about shopping with Deskery. For complete details, please review our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service.

Do you offer free shipping?

Yes. Free standard shipping is available on eligible U.S. orders of $59 or more.

The $59 minimum is based on the merchandise subtotal after discounts and before taxes and shipping charges.

Eligible Standard U.S. orders under $59 are charged a $6.90 standard shipping fee.

Extended U.S. destinations, including Guam, the U.S. Virgin Islands, and American Samoa, have separate shipping rates shown at checkout.

How long does shipping take?

Orders are generally processed within 3–5 business days, excluding weekends and U.S. public holidays.

After processing, Standard U.S. orders generally require 5–8 business days in transit, for an estimated total delivery time of approximately 8–13 business days.

Extended U.S. destinations generally require an estimated 7–15 business days in transit after processing.

Processing and delivery times are estimates and may be affected by product availability, order verification, carrier delays, holidays, severe weather, customs processing, fulfillment partner delays, or other circumstances outside our reasonable control.

Can I track my order?

Yes. Tracking information will be emailed to you when it becomes available after your order has shipped.

Please allow 24–72 hours for the carrier to display the first tracking update.

I have not received tracking information. What should I do?

Orders are generally processed within 3–5 business days. Tracking information is provided after the order has shipped and may take additional time to update.

If you have not received tracking information after the normal processing period, please contact us at support@deskerysupply.com.

Please include your order number and the email address used at checkout so that we can review the order.

Where do you ship?

We currently ship to eligible U.S. destinations.

Standard U.S. shipping may be available to eligible addresses, including Alaska, Hawaii, and Puerto Rico where available at checkout.

Separate Extended U.S. shipping rates apply to:

• Guam
• U.S. Virgin Islands
• American Samoa

APO/FPO/DPO addresses and certain other destinations may not currently be available.

Deskery may also offer shipping to select international destinations. Current shipping availability and applicable rates are shown during checkout.

Where do orders ship from?

We operate online and may use third-party suppliers, fulfillment partners, carriers, and shipping providers to process and deliver orders.

Products may ship from locations different from Deskery's business location. Items within the same order may be fulfilled from different locations and may arrive in separate packages or on different dates.

Customers are not charged additional shipping fees solely because an order is divided into multiple shipments.

What is your return policy?

Eligible items may be returned within 30 calendar days of the delivery date.

Returned items must generally be unused, in substantially the same condition in which they were received, and include applicable packaging, parts, accessories, manuals, labels, and components.

Return approval is required before sending an item back.

Customers are generally responsible for return shipping costs for change-of-mind returns, preference-based returns, or ordering errors.

Returns from Extended U.S. or international destinations may involve higher shipping costs, customs procedures, or other destination-related charges.

Please review our Returns & Refunds Policy for complete eligibility requirements, exclusions, and instructions.

Are all items eligible for return?

No. Some items may not be eligible for return, including used or altered items, incomplete items, opened or partially used consumable office or school supplies, customized items, gift cards, digital products, and items specifically marked as Final Sale or Non-Returnable.

Using a general promotional or welcome discount does not, by itself, make an otherwise eligible item final sale.

Can I cancel or change my order?

Please contact us as soon as possible if you need to request a cancellation or order change.

We will make a reasonable effort to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing or has been submitted for fulfillment.

Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is complete only after Deskery sends written confirmation.

Deskery does not charge a separate cancellation fee.

If an order is successfully canceled before fulfillment, the applicable amount paid for the canceled order, including any refundable shipping charge, will be refunded to the original payment method.

What should I do if my item is damaged, defective, or incorrect?

Please contact us as soon as possible at support@deskerysupply.com.

Whenever reasonably possible, please report the issue within 7 calendar days of delivery.

Please include:

• Your order number;
• A description of the issue;
• Clear photos or videos of the item; and
• Photos of the shipping packaging and shipping label when applicable.

We will review the submitted information and provide the appropriate next steps. Depending on the circumstances, an approved resolution may include a replacement, refund, partial refund, store credit, return shipping support, or another appropriate remedy.

My tracking has not updated or my package appears lost. What should I do?

If tracking has not updated for an extended period or the package appears to be lost while in transit, please contact us with your order number.

We will review the available tracking information and, when appropriate, contact the carrier, supplier, or fulfillment partner to investigate.

Any replacement, refund, or other resolution will depend on the available shipping records, carrier findings, order details, and circumstances of the shipment.

My package says delivered, but I cannot find it. What should I do?

If tracking shows that your package was delivered but you cannot locate it, please first:

• Confirm that the shipping address on your order is correct;
• Check your mailbox, front door, porch, package room, front desk, mailroom, or other secure delivery areas;
• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package; and
• Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us with your order number and tracking information.

We will review the available tracking and delivery information and assist with the appropriate next steps.

A carrier's delivered scan does not automatically determine the outcome of a refund or replacement request. Resolution will depend on the available tracking information, carrier investigation, fulfillment partner response, order details, and applicable requirements.

What happens if my order is delayed?

Occasional delays may occur due to product availability, order verification, carrier disruptions, severe weather, holidays, natural disasters, government actions, customs processing, fulfillment partner delays, or other circumstances outside our reasonable control.

If we determine that an order cannot be shipped within the stated or otherwise agreed processing period, we will provide an updated estimate when appropriate.

Where required by applicable law, you may choose to accept the revised timeframe or cancel the affected unshipped order for a refund to the original payment method.

Can shipping charges change after I place an order?

Shipping rates shown at checkout are based on the destination, order value, and information available when the order is placed.

In uncommon cases involving remote destinations, oversized products, unusually heavy orders, or other exceptional fulfillment situations, the actual delivery cost may differ materially from the amount originally calculated.

If this occurs before fulfillment, Deskery will contact you before making any additional shipping charge.

You may choose to approve the revised shipping charge or cancel the affected unshipped order for a refund.

Do you ship internationally?

Deskery may offer shipping to select international destinations.

International shipping availability may vary based on destination, product eligibility, fulfillment availability, carrier service, customs requirements, shipping costs, and local regulations.

Current international shipping availability, rates, and estimated delivery times are shown during checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other destination-related charges unless checkout specifically states that such charges are included or collected.

How can I contact customer support?

You can contact us through our Contact Us page, by email at support@deskerysupply.com, or by phone at +1 650-370-8482.

We aim to respond to email inquiries within 1–2 business days.