Refund policy
Thank you for shopping with Deskery. Please review this Returns & Refunds Policy before making a purchase.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
We will make a reasonable effort to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been submitted for fulfillment.
Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is complete only after Deskery sends written confirmation.
If an order can no longer be canceled, the customer may request a return after delivery in accordance with this Returns & Refunds Policy.
Deskery does not charge a separate cancellation fee.
If an order is successfully canceled before fulfillment, the amount paid for the canceled order, including any refundable shipping charge, will be refunded to the original payment method.
If Deskery is unable to fulfill an order because an item is unavailable or for another reason within our control, the affected item or order will be canceled and the applicable amount will be refunded to the original payment method.
30-Day Return Window
We accept return requests within 30 calendar days of the delivery date for the item being returned.
If an order arrives in multiple shipments, the 30-day return period for each item begins on the date that item is marked as delivered.
To start a return, please contact us at support@deskerysupply.com.
Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The item must be unused, unworn, unwashed, unassembled, and in substantially the same condition in which it was received.
- The item must not have been written on, altered, installed, stained, or otherwise changed from its original condition.
- The item must be returned in its original packaging when reasonably possible.
- All included parts, accessories, manuals, tags, labels, inserts, tools, materials, and components must be included when applicable.
- Proof of purchase or order information may be required.
- The return request must be reviewed and approved by Deskery before the item is sent back.
How to Start a Return
Please contact us at support@deskerysupply.com before sending any item back.
Please include:
- Your order number;
- The name of the item you wish to return;
- The reason for the return; and
- Photos or other supporting information when applicable.
If your return request is approved, we will provide written return instructions, including the authorized return address and any required shipping steps.
Items sent back without prior written approval may not be accepted or refunded.
Please do not send items to the original sender, supplier, fulfillment location, manufacturer, business address, or any other address unless Deskery specifically instructs you to do so.
The business or mailing address shown elsewhere on our website is not automatically an authorized return address.
Extended U.S. and International Returns
Returns from Extended U.S. destinations, including Guam, the U.S. Virgin Islands, and American Samoa, may involve higher return shipping costs or additional carrier requirements.
International returns, when international shipping is available, may also involve customs procedures, duties, import taxes, brokerage fees, or other destination-related charges.
Unless otherwise required by applicable law or specifically approved by Deskery, customers are responsible for return shipping costs for change-of-mind returns from Extended U.S. and international destinations.
Original shipping charges are generally non-refundable for change-of-mind returns.
Customs duties, import taxes, brokerage fees, and similar third-party charges may also be non-refundable if they have already been assessed, collected, or paid and cannot be recovered.
Please contact us before returning an item from an Extended U.S. or international destination so that we can provide the appropriate return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns, preference-based returns, ordering errors, or other returns that are not caused by a damaged, defective, or incorrect item.
Deskery does not automatically provide a prepaid return shipping label for customer-responsibility returns.
If a return is approved because an item was damaged, defective, incorrect, or otherwise due to our error, Deskery will provide an appropriate resolution and may provide or reimburse reasonable return shipping costs when applicable.
Original shipping charges are generally non-refundable for change-of-mind returns, preference-based returns, or customer ordering errors, except where applicable law requires otherwise.
If an order originally qualified for free shipping and is later partially returned, the original free-shipping benefit will not normally be charged retroactively. Return shipping costs may still be the customer's responsibility.
When customers arrange return shipping, we recommend using a trackable shipping service and retaining the shipping receipt.
Deskery is not responsible for return packages that are lost, damaged, delayed, or delivered to an unauthorized or incorrect address when the customer arranges the return shipment independently, except where applicable law provides otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, please contact us at support@deskerysupply.com as soon as possible.
Whenever reasonably possible, please report damaged, defective, or incorrect items within 7 calendar days of delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photos or videos of the item; and
- Photos of the shipping packaging and shipping label when applicable.
Additional information may be requested before a replacement, refund, store credit, return shipping support, or other resolution is approved.
Claims involving damaged, defective, or incorrect items are reviewed individually.
Depending on the circumstances, an approved resolution may include a replacement, refund, partial refund, store credit, return shipping support, or another appropriate remedy.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been used, written on, assembled, installed, altered, stained, or otherwise changed from their original condition.
- Items that are incomplete or missing original packaging, manuals, inserts, accessories, tools, labels, or included components.
- Opened or partially used consumable office or school supplies, including ink, toner, adhesives, correction products, markers, pens, pencils, paper products, labels, refill packs, and similar items when they cannot reasonably be resold for hygiene, safety, or quality-control reasons.
- Customized, personalized, engraved, or made-to-order items.
- Gift cards and digital products.
- Items specifically marked Final Sale or Non-Returnable at the time of purchase.
The use of a general promotional or welcome discount does not, by itself, make an otherwise eligible item final sale.
Return Inspection
Once an approved return is received, it will be inspected to confirm that it meets the return eligibility requirements.
We will notify you whether the return has been approved, partially approved, or declined.
A partial refund may be considered if an item is returned with missing packaging, accessories, manuals, components, or signs of handling or use that reduce its value.
Any partial refund decision will be based on the documented condition of the returned item and communicated to the customer, subject to applicable law.
If a returned item is not accepted, it may not be sent back to the customer unless the customer agrees to pay any applicable additional shipping costs.
Refunds
After the returned item has been received and inspected, we will notify you whether the refund has been approved, partially approved, or declined.
If approved, Deskery will initiate the refund to the original payment method within 5 business days after the return inspection is completed.
After the refund is initiated, your bank, credit card issuer, or payment provider may require additional time to post the credit to your account.
Refund timing may vary depending on the payment provider and the customer's location and is outside Deskery's direct control after the refund has been submitted.
For Extended U.S. or international orders, original shipping charges, customs duties, import taxes, brokerage fees, or similar third-party charges may not be refundable where they have already been assessed, paid, or cannot reasonably be recovered.
If more than 15 business days have passed since Deskery confirmed that your refund was initiated, please contact us at support@deskerysupply.com.
Exchanges
We do not offer guaranteed direct exchanges.
If you need a different item, size, color, style, or product option, please contact us before returning the original item.
In most cases, the original item must be returned through the approved return process and a separate new order placed.
A replacement order is not automatically created when a return is approved.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please first:
- Confirm that the shipping address on your order is correct;
- Check around the delivery location, mailbox, front desk, mailroom, package room, or other secure areas;
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package; and
- Contact the shipping carrier for additional delivery information.
If the package still cannot be located, please contact us with your order number and tracking information.
We will review the available tracking and delivery information and assist with the appropriate next steps.
A carrier's delivered scan does not automatically determine the outcome of a refund or replacement request. Resolution will depend on the available tracking information, carrier investigation, fulfillment partner response, order details, and applicable requirements.
Refused or Undeliverable Packages
Packages returned because of an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, or failure to collect the package may be subject to additional shipping charges.
Original shipping charges are generally non-refundable when a package is returned for reasons caused by the customer, except where applicable law requires otherwise.
If reshipment is available, the customer may be responsible for the cost of reshipping the order.
Contact Us
For questions about returns, refunds, damaged items, incorrect items, or order cancellations, please contact us at:
Deskery
Email: support@deskerysupply.com
This Returns & Refunds Policy should be read together with our Shipping & Delivery Policy, Terms of Service, Privacy Policy, and other published store policies.