Refund policy

Thank you for shopping with Deskery. Please review this Returns & Refunds Policy before making a purchase.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

An order may be canceled if the cancellation request is received before the order has been submitted for fulfillment.

Once an order has been submitted for fulfillment, it can no longer be canceled.

Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is complete only after Deskery sends written confirmation.

If an order can no longer be canceled, the customer may request a return after delivery in accordance with this Returns & Refunds Policy.

Deskery does not charge a separate cancellation fee.

If an order is successfully canceled before it is submitted for fulfillment, the amount paid for the canceled order, including any applicable shipping charge, will be refunded to the original payment method.

If Deskery is unable to fulfill an order because an item is unavailable or for another reason within our control, the affected item or order will be canceled and the applicable amount will be refunded to the original payment method.

30-Day Return Window

We accept return requests within 30 calendar days of the delivery date for the item being returned.

If an order arrives in multiple shipments, the 30-day return period for each item begins on the date that item is marked as delivered.

To start a return, please contact us at sales.care7012@gmail.com.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

The item must be unused, unworn, unwashed, unassembled, and in the same condition in which it was received.
The item must not have been written on, altered, installed, damaged, stained, or otherwise changed from its original condition.
The item must be returned in its original packaging.
All included parts, accessories, manuals, tags, labels, inserts, tools, materials, and components must be included when applicable.
A receipt or other proof of purchase is required.
The return request must be approved by Deskery before the item is sent back.

How to Start a Return

Please contact us at sales.care7012@gmail.com before sending any item back.

Please include the following information in your request:

Your order number
The name of the item you wish to return
The reason for the return
Photos or other supporting information when applicable

If your return request is approved, we will provide written return instructions, including the authorized return address and any required shipping steps.

Items sent back without prior written approval may not be accepted or refunded.

Please do not send items to the original sender, fulfillment location, manufacturer, business address, or any other address unless Deskery specifically instructs you to do so.

The business address shown on our website is not automatically the authorized return address.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns, preference-based returns, ordering errors, or other returns that are not caused by a damaged, defective, or incorrect item.

Deskery does not automatically provide a prepaid return shipping label for customer-responsibility returns.

If a return is approved because an item was damaged, defective, incorrect, or otherwise due to our error, Deskery will provide an appropriate resolution and may provide or reimburse reasonable return shipping costs when applicable.

Original shipping charges are non-refundable for change-of-mind returns, preference-based returns, or customer ordering errors.

If an order is canceled before it is submitted for fulfillment, the amount paid for the canceled order, including any applicable shipping charge, will be refunded to the original payment method.

If an order originally qualified for free shipping and is later partially returned, the original free shipping benefit will not normally be charged retroactively. Return shipping costs may still be the customer’s responsibility.

We recommend using a trackable shipping service and retaining your shipping receipt.

Deskery is not responsible for return packages that are lost, damaged, delayed, or delivered to an unauthorized or incorrect address while in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us at sales.care7012@gmail.com as soon as possible.

Whenever reasonably possible, please report damaged, defective, or incorrect items within 7 calendar days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos of the item
Photos of the shipping packaging and shipping label when applicable

Additional evidence may be required before a replacement, refund, store credit, or other resolution is approved.

Claims involving damaged, defective, or incorrect items are reviewed individually. A replacement or refund is not automatically guaranteed until the claim has been reviewed.

If the claim is approved as being due to our error, we will provide an appropriate resolution, which may include a replacement, refund, return shipping support, or another remedy.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, written on, assembled, installed, altered, damaged, stained, or otherwise changed from their original condition.
Items that are incomplete or missing original packaging, manuals, inserts, accessories, tools, labels, or included components.
Opened or partially used consumable office or school supplies, including ink, toner, adhesives, correction products, markers, pens, pencils, paper products, labels, refill packs, and similar items when they cannot reasonably be resold for hygiene, safety, or quality-control reasons.
Customized, personalized, engraved, or made-to-order items.
Gift cards and digital products.
Items specifically marked as “Final Sale” or “Non-Returnable” at the time of purchase.

The use of a general promotional or welcome discount does not, by itself, make an otherwise eligible item final sale.

Return Inspection

Once the returned item is received, it will be inspected to confirm that it meets the return eligibility requirements.

If the returned item does not meet our return requirements, the refund may be declined or partially approved.

A partial refund may be considered if an item is returned with missing packaging, accessories, manuals, components, or signs of handling or use that reduce its resale value.

Any partial refund decision will be based on the documented condition of the returned item and communicated to the customer.

If a returned item is not accepted, it may not be sent back to the customer unless the customer agrees to pay any additional shipping costs.

Refunds

After the returned item has been received and inspected, we will notify you whether the refund has been approved, partially approved, or declined.

If approved, Deskery will initiate the refund to the original payment method within 5 business days after the return inspection is completed.

After the refund is initiated, your bank, credit card issuer, or payment provider may require additional time to post the credit to your account.

Refund timing may vary depending on the payment provider and is outside Deskery’s direct control after the refund has been submitted.

If more than 15 business days have passed since Deskery confirmed that your refund was initiated, please contact us at sales.care7012@gmail.com.

Exchanges

We do not offer guaranteed direct exchanges.

If you need a different item, size, color, style, or product option, please contact us before returning the original item.

The fastest way to obtain a different item or option is generally to complete an approved return and place a new order separately.

A replacement order is not automatically created when a return is approved.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

Confirm that the shipping address on your order is correct.
Check around the delivery location, mailbox, front desk, mailroom, or other secure areas.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us with your order number and tracking information.

We will review the available tracking and delivery information and assist with the next appropriate steps.

A replacement or refund is not automatically guaranteed and will depend on the carrier’s records and the circumstances of the shipment.

Refused or Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, or failure to collect the package may be subject to additional shipping charges.

Original shipping charges are generally non-refundable when a package is returned for reasons caused by the customer.

If reshipment is available, the customer may be responsible for the cost of reshipping the order.

Contact Us

For questions about returns, refunds, damaged items, or order cancellations, please contact us at:

Email: sales.care7012@gmail.com

This Returns & Refunds Policy should be read together with our Shipping & Delivery Policy, Terms of Service, Privacy Policy, and other published store policies.