Shipping policy
Thank you for shopping with Deskery. Please review the following shipping and delivery information before placing your order.
Where We Ship
Deskery currently ships to eligible U.S. destinations.
Standard U.S. shipping is available to eligible delivery areas, including Alaska, Hawaii, and Puerto Rico where available at checkout.
Separate Extended U.S. shipping rates apply to:
- Guam
- U.S. Virgin Islands
- American Samoa
APO/FPO/DPO addresses and some other destinations may not currently be available.
Deskery may also offer shipping to select international destinations. Current shipping availability is determined by the destinations and shipping options available during checkout.
Shipping availability may change from time to time based on destination, product eligibility, fulfillment availability, carrier service, shipping costs, customs requirements, or other operational considerations.
Standard U.S. Shipping Rates
Standard shipping rates are based on the merchandise subtotal after discounts and before taxes and shipping charges.
- Orders under $59: $6.90 standard shipping
- Orders of $59 or more: Free standard shipping
Taxes and shipping charges do not count toward the $59 free-shipping minimum.
If a discount reduces the merchandise subtotal below $59, the applicable standard shipping charge will apply.
Free standard shipping applies only to eligible Standard U.S. destinations unless otherwise stated at checkout.
Extended U.S. Shipping
Guam, the U.S. Virgin Islands, and American Samoa have separate Extended U.S. shipping rates.
Extended U.S. shipping rates vary according to destination and order value and are displayed during checkout before payment.
Extended U.S. shipping rates may differ from Standard U.S. rates because of destination, package size, weight, order value, fulfillment requirements, or other shipping factors.
Free Standard U.S. shipping promotions do not apply to Extended U.S. destinations unless specifically stated at checkout.
International Shipping
Deskery may offer shipping to select international destinations.
International shipping availability may be introduced, expanded, limited, or changed depending on destination, product eligibility, fulfillment availability, carrier service, shipping costs, customs requirements, local regulations, and other operational considerations.
The countries and regions available during checkout represent the destinations currently available for ordering.
International shipping rates and estimated delivery times, when available, are displayed at checkout.
We do not guarantee shipping availability to a destination unless a valid shipping option is displayed during checkout.
Customs, Duties, and Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other destination-related charges.
Unless checkout specifically states that such charges are included or collected, customers may be responsible for applicable charges assessed by customs authorities, carriers, or other third parties.
Customs requirements and charges vary by destination and product.
Customs processing may also affect delivery times.
Order Processing Time
Orders are generally processed within 3–5 business days, excluding weekends and U.S. public holidays.
Processing time is separate from shipping time.
Orders placed during holidays, promotional periods, periods of high order volume, product availability issues, supplier delays, or other unexpected circumstances may require additional processing time.
Additional processing time may also be required if we need to verify order details, confirm product availability, or resolve an address or payment issue.
Third-Party Fulfillment
Deskery may use third-party suppliers, fulfillment partners, carriers, and shipping service providers to process and deliver orders.
As a result, products may ship from locations different from Deskery's business location.
Items within the same order may be fulfilled from different locations and may arrive in separate packages or on different dates.
Estimated Delivery Time
After processing, Standard U.S. orders generally require 5–8 business days in transit.
Estimated total Standard U.S. delivery time, including processing, is approximately 8–13 business days.
Extended U.S. destinations generally require 7–15 business days in transit after processing.
Delivery times are estimates and are not guaranteed.
Carrier disruptions, severe weather, holidays, natural disasters, government actions, customs processing, fulfillment partner delays, and other circumstances outside our reasonable control may affect delivery times.
Shipping Cost Adjustments
Shipping rates displayed at checkout are based on the destination, order value, and information available when the order is placed.
In uncommon cases involving remote destinations, oversized products, unusually heavy orders, or other exceptional fulfillment situations, the actual delivery cost may differ materially from the amount originally calculated.
If we determine before fulfillment that an order cannot reasonably be shipped using the shipping amount paid at checkout, we will contact you before fulfillment.
You may choose to:
- Approve any revised shipping charge before fulfillment; or
- Cancel the affected unshipped order for a refund.
We will not intentionally charge an additional shipping amount without your approval.
Tracking Information
Tracking information will be provided when it becomes available.
Please allow additional time for tracking information to update after your order has shipped. In some cases, a carrier may take 24–72 hours to display the first tracking update.
Multiple Shipments
Items from the same order may be shipped separately and may arrive in multiple packages or on different dates.
Customers will not be charged additional shipping fees solely because an order is delivered in multiple packages.
Separate tracking information may be provided for each shipment.
Product and Destination Restrictions
Some products may not be available for delivery to certain destinations because of carrier restrictions, product size or weight, fulfillment availability, local regulations, or other practical limitations.
If we determine after an order is placed that an item cannot be delivered to the shipping address provided, we will contact you with the available options, which may include cancellation and refund of the affected item or order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing, been submitted for fulfillment, or shipped.
Deskery is not responsible for delivery delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided by the customer, except where applicable law provides otherwise.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We will make a reasonable effort to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been submitted for fulfillment.
A cancellation request is not complete until Deskery confirms that the order has been canceled.
If an order has already shipped, it cannot be canceled and will be handled according to our Returns & Refunds Policy.
Deskery does not charge a separate cancellation fee.
If an order is successfully canceled before fulfillment, the applicable amount paid for the canceled order, including any refundable shipping charge, will be returned to the original payment method.
Delivery Delays
Occasional shipping delays may occur due to carrier disruptions, severe weather, holidays, product availability, supplier delays, natural disasters, government actions, or other circumstances outside our reasonable control.
If we determine that an order cannot be shipped within the stated or otherwise agreed processing period, we will provide an updated estimate when appropriate.
Where required by applicable law, you may choose to consent to the revised shipping timeframe or cancel the affected unshipped order for a refund.
Packages Delayed or Potentially Lost in Transit
If tracking has not updated for an extended period or a package appears to be lost while in transit, please contact us with your order number.
We will review the available tracking information and, when appropriate, contact the carrier, supplier, or fulfillment partner to investigate.
Any replacement, refund, or other resolution will depend on the available shipping records, carrier findings, order details, and circumstances of the shipment.
Packages Marked as Delivered but Not Located
If tracking shows that a package was delivered but you cannot locate it, please first:
- Confirm that the shipping address on your order is correct;
- Check around the delivery location, mailbox, front desk, mailroom, package room, or other secure areas;
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package; and
- Contact the shipping carrier for additional delivery information.
If the package still cannot be located, contact us with your order number and tracking information.
We will review the available tracking and delivery information and help determine the appropriate next step.
A carrier's delivered scan does not automatically determine the outcome of a refund or replacement request. Resolution will depend on the available tracking information, carrier investigation, fulfillment partner response, order details, and applicable requirements.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible.
Whenever reasonably possible, please report the issue within 7 calendar days of delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photos or videos of the item;
- Photos of the shipping packaging and shipping label, when applicable.
Additional information may be requested before a replacement, refund, return shipping support, store credit, or other resolution is approved.
Depending on the circumstances, an approved resolution may include a replacement, refund, partial refund, return shipping support, store credit, or another appropriate remedy.
Refused or Undeliverable Packages
Packages returned because of an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, or failure to collect the package may be subject to additional shipping charges.
Original shipping charges are generally non-refundable when a package is returned for reasons caused by the customer, except where applicable law requires otherwise.
If reshipment is available, the customer may be responsible for the cost of reshipping the order.
Return Addresses
Deskery does not publish a general return address in this Shipping & Delivery Policy.
The mailing or business address shown elsewhere on our website is not automatically an authorized return address.
Please do not send any item back before contacting Deskery and receiving written return authorization and return instructions.
Returns sent to an unauthorized address may not be accepted or refunded.
Contact Information
If you have questions about shipping, delivery, address changes, delayed packages, or cancellation requests, please contact us as soon as possible.
Business: DANADA INC
Store: Deskery
Phone: +1 650-370-8482
Email: support@deskerysupply.com
Policy Consistency
This Shipping & Delivery Policy should be read together with our Returns & Refunds Policy, Terms of Service, Privacy Policy, and other published store policies.