Shipping policy

Thank you for shopping with Deskery. Please review the following shipping and delivery information before placing your order.

Where We Ship

We currently ship to eligible addresses within the contiguous United States and Washington, DC.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • APO, FPO, or DPO addresses
  • International destinations

Shipping Rates

Standard shipping rates are based on the merchandise subtotal after discounts and before taxes and shipping charges.

  • Orders under $59: $6.90 standard shipping
  • Orders of $59 or more: Free standard shipping

Taxes and shipping charges do not count toward the $59 free shipping minimum.

If a discount reduces the merchandise subtotal below $59, the $6.90 standard shipping fee will apply.

Order Processing Time

Orders are generally processed within 3–5 business days, excluding weekends and U.S. public holidays.

Processing time is separate from shipping time.

Orders placed during holidays, promotional periods, periods of high order volume, product availability issues, or other unexpected circumstances may require additional processing time.

Most orders are reviewed and submitted for fulfillment as quickly as possible. Additional processing time may be required if we need to verify order details, confirm product availability, or resolve an address or payment issue.

Third-Party Fulfillment

We may use third-party fulfillment and shipping partners to process and deliver orders.

As a result, products may be shipped from locations different from Deskery’s business location.

Items within the same order may be fulfilled from different locations and may arrive in separate packages or on different dates.

Estimated Shipping Time

After processing, most orders are expected to arrive within 5–8 business days.

The total estimated delivery time is generally 8–13 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed.

Carrier disruptions, severe weather, holidays, natural disasters, government actions, and other circumstances outside our reasonable control may affect transit time.

Online sellers should have a reasonable basis for any stated shipping period. If an order cannot be shipped within the stated or otherwise agreed period, applicable law may require the seller to provide a delay notice and allow the customer to accept the delay or cancel the unshipped order for a refund. :contentReference[oaicite:1]{index=1}

Tracking Information

Tracking information will be provided when it becomes available.

Please allow additional time for tracking information to update after your order has shipped. In some cases, a carrier may take 24–72 hours to display the first tracking update.

Multiple Shipments

Items from the same order may be shipped separately and may arrive in multiple packages or on different dates.

Customers will not be charged additional shipping fees solely because an order is delivered in multiple packages.

Separate tracking information may be provided for each shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been submitted for fulfillment or shipped.

Deskery is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

An order may be canceled if the cancellation request is received before the order has been submitted for fulfillment.

Once an order has been submitted for fulfillment, it can no longer be canceled.

Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is complete only after Deskery sends written confirmation.

If the order has already been submitted for fulfillment or shipped, the customer may request a return after delivery in accordance with our Returns & Refunds Policy.

Deskery does not charge a separate cancellation fee.

If an order is successfully canceled before it is submitted for fulfillment, the amount paid for the canceled order, including any applicable shipping charge, will be refunded to the original payment method.

If Deskery is unable to fulfill an order because an item is unavailable or for another reason within our control, the affected item or order will be canceled and the applicable amount will be refunded to the original payment method.

Delivery Delays

Occasional shipping delays may occur due to carrier disruptions, severe weather, holidays, product availability, natural disasters, government actions, or other circumstances outside our reasonable control.

If we determine that an order cannot be shipped within the stated or otherwise agreed processing period, we may contact the customer with a revised estimate and available options.

Where required by applicable law, the customer may choose to consent to the delay or cancel the affected unshipped order for a refund to the original payment method.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us with your order number.

We will review the available tracking information and assist you with the next appropriate steps.

Packages Delayed or Potentially Lost in Transit

If tracking has not updated for an extended period or a package appears to be lost while in transit, please contact us with your order number.

We will review the available tracking information and, when appropriate, contact the shipping or fulfillment partner to investigate.

Any replacement, refund, or other resolution will be determined after the available shipping records and circumstances have been reviewed.

Packages Marked as Delivered but Not Located

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location, mailbox, front desk, mailroom, or other secure areas.
  3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
  4. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us with your order number and tracking information.

We will review the available tracking and delivery information and assist with the next appropriate steps.

A replacement or refund is not automatically guaranteed and will depend on the carrier’s records and the circumstances of the shipment.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Whenever reasonably possible, please report the issue within 7 calendar days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the item
  • Photos of the shipping packaging and shipping label, when applicable

Additional evidence may be required before a replacement, refund, return shipping support, store credit, or other resolution is approved.

We will review the submitted information and provide an appropriate resolution when the claim is approved.

Depending on the circumstances, the resolution may include a replacement, refund, return shipping support, or another remedy.

Refused or Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, or failure to collect the package may be subject to additional shipping charges.

Original shipping charges are generally non-refundable when a package is returned for reasons caused by the customer.

If reshipment is available, the customer may be responsible for the cost of reshipping the order.

Return Addresses

Deskery does not publish a general return address in this Shipping & Delivery Policy.

The mailing or business address shown elsewhere on our website is not automatically an authorized return address.

Please do not send any item back before contacting Deskery and receiving written return authorization and return instructions.

Returns sent to an unauthorized address may not be accepted or refunded.

Contact Information

If you have questions about shipping, delivery, address changes, delayed packages, or cancellation requests, please contact us as soon as possible.

Business: DANADA INC
Store: Deskery
Phone: +1 650-370-8482
Email: sales.care7012@gmail.com

Policy Consistency

This Shipping & Delivery Policy should be read together with our Returns & Refunds Policy, Terms of Service, Privacy Policy, and other published store policies.